Store Policy

We are committed to providing a seamless shopping experience for our customers. From ensuring product quality to delivering exceptional customer service, we strive to make every interaction with our store as smooth and transparent as possible. Below, you’ll find key details about our policies to help you shop with confidence.

Customer Care

We value your satisfaction and are dedicated to offering the highest level of customer support. Whether you have questions about our products, need assistance with your order, or require further information, our customer care team is here to help.

Contacting Us:

  • Email: For inquiries, email us at support@himalayantranquility.com.
  • Phone: Call us at +977-123-456789 (Monday to Friday, 9:00 AM – 5:00 PM).
  • Live Chat: Reach out to us through our live chat for real-time assistance.

We are here to address your concerns and ensure your experience with us is enjoyable. Your trust is important to us, and we work hard to exceed your expectations.

Privacy & Safety

Your privacy is of utmost importance to us. We are committed to protecting your personal information and ensuring a secure shopping experience.

  • Data Protection: All personal information collected during your purchase (e.g., name, address, and payment details) is securely stored and only used to fulfill your order.
  • Payment Verification: We use trusted payment methods such as eSewa, Khalti, and secure banking systems to process payments securely.
  • Communication: We may contact you regarding your order or promotional updates only with your consent.
  • No Sharing of Data: Your data will never be shared with unauthorized third parties.

For more details, please refer to our Privacy Policy.

Wholesale Inquiries

Are you a retailer looking to stock our products? We’d love to partner with you! At Himalayan Tranquility, we offer competitive wholesale opportunities for businesses that align with our mission of promoting wellness and sustainability.

How to Get Started:

  • Contact Us: Email us at wholesale@himalayantranquility.com with details about your business.
  • Wholesale Catalog: Request a catalog of our products, including pricing and bulk discounts.
  • Custom Orders: We’re happy to accommodate bulk or customized orders tailored to your needs.

Let’s grow together and bring the purity of Himalayan wellness to a broader audience!

Payment Methods

We offer secure and convenient payment options to make your shopping experience smooth and worry-free:

  1. Cash Payment (Offline)
    • Available For: Local pickup and in-store purchases.
    • Instructions: Choose Cash Payment at checkout and pay directly during pickup or delivery.
    • For details, contact us at support@himalayantranquility.com or call +977-123-456789.
  2. eSewa and Khalti QR Payments
    For a quick and hassle-free digital payment experience, we accept eSewa and Khalti.

How to Complete Payment:

  1. Open your eSewa or Khalti app.
  2. Scan the relevant QR code below.
  3. Enter the order amount and confirm the payment.
  4. Submit Proof of Payment:

Our Commitment

At Himalayan Tranquility, our policies reflect our core values of transparency, trust, and customer satisfaction. Whether you’re a loyal customer, a first-time shopper, or a potential business partner, we aim to deliver exceptional service every step of the way.

Thank you for choosing Himalayan Tranquility P. Ltd. for your wellness journey. Your trust is our greatest reward!